Returns & Refunds
We hope that you are completely satisfied with your order from Charles Trent Limited but appreciate that there may be a time that a part needs to be returned to us. Simply return the part/s in their original condition within 30 days of receipt for a refund. We will issue a refund upon receipt and examination. Items should, wherever possible, be returned in their original (or similarly robust) packaging with a completed Returns Form.
You can print off a Returns Form by clicking on ‘Download Returns Form’ below. Fill in the required fields and return it with your goods to:
Sales Support Returns - Trent's DC
Charles Trent Limited
1A Mannings Heath Road
Poole
Dorset
BH12 4NQ
Click here for a full breakdown of our terms and conditions.
For items damaged in transit notification must be made through our store within 24 hours and images supplied of packaging and part to enable claims to be processed. Click here to make our team aware of an issue
Any deliveries which fail through no fault of the courier or seller will incur return charges, these are billed to Charles Trent Limited and WILL be passed on.
All parts correctly supplied and returned are subject to a 20% restocking charge. Any Warranty provided is non transferable.
Please note we are not penalising anyone for making a mistake or changing their mind, simply passing on the charges we incur.
International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains “returned goods” or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our parts.
If you are completing an international return email our aftersales team or call +44 (0) 1202 724443 to book in the faulty / incorrect return. We will then advise and assist you with the return. Please include as many details as possible about the fault.
If you have received your order and an item is missing, please first check your dispatch note for any indication that the item is being dispatched separately. If the item is not included on the dispatch note, it will be arriving separately. If the item is listed but not present, please email us quoting your order number and stating the missing item and we will investigate the matter further.