Jobs Available

Sales & Customer Service Manager

About Us: Charles Trent Ltd is a family business with a rich history dating back to 1926. We have grown to become a market-leader in our industry, one of the largest vehicle breakers in the UK and are proud to be eBay’s largest seller of recycled parts in the country. Our innovative facility is the largest of its kind in Europe, enabling us to dismantle vehicles and produce high-quality recycled parts for next-day delivery. At Charles Trent Ltd, we prioritise creativity, technological advancement, and exceptional customer service.

Want to check us out? Visit https://www.youtube.com/watch?v=pnh1PRBQOPc&t=104s to see an in-depth walk-through of the business.

Role Overview: We are seeking a dynamic and people-focused manager to lead and inspire a sales customer services team. This role oversees our recycled parts sales operations through telephone and email channels, both B2B and B2C markets. The ideal candidate will be passionate about hitting targets and delivering exceptional results through coaching and developing team members, utilising technology to drive performance.

Location: Poole Site, BH12

Salary: Up to £42,500 pa

Working Hours: 37.5 per week

Working Pattern: Monday to Friday

Reporting to: Customer Service Director

Sales Advisor

Purpose: As one of amazing sales advisors, you are the first point of contact for incoming calls from customers looking to buy motor vehicle parts. With a good eye for detail, and great questioning skills, you will be matching car parts and advising customers with best options. You will be responsible for case management and problem solving, always supporting the customer, and going the extra mile to ensure customer satisfaction.

Location: Poole Site, BH12

Salary: £26,500

Working Hours: 37.5 per week on a rota basis

Working Pattern: Overtime Saturday – every 3 weeks 9am-4pm. Sunday Hybrid from home every 10 weeks 10am -2pm

Reporting to: Customer Service Team Leader

Warranty & Returns Administrator

Purpose: As our Ecommerce Administrator you will be responsible for managing all customer enquiries, by telephone, email, and eBay messages regarding parts they have received that do not meet customer requirements. Working closely with our warehouse team, taking ownership of cases and reporting on trends. With the customer at the heart of everything you do, you will be organised, a great communicator and be used to managing a multitude of tasks.

Location: Poole Site, BH12

Salary: £26,500

Working Hours: 37.5 hrs per week

Working Patten: Monday to Friday

Reporting to: Customer Service Team Leader